Rushmore Loan Management Services

  • Default Support Specialist - GNMA

    Job Locations US-OK-Oklahoma City
    Job ID
    Default Servicing
    Regular Full-Time
    FLSA Status
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.




    The GNMA Default Support Specialist is responsible for assisting the Foreclosure and Bankruptcy Specialists manage timelines and workflow processes on loans in foreclosure and/or bankruptcy in accordance with established work rules, goals & objectives to improve timeline and attorney performance.



    • Manage all clerical functions in support of foreclosure and bankruptcy departments on assigned cases by interacting with internal customers and attorneys, investors, and any other party involved with the foreclosure or bankruptcy.
    • Monitor LPS Desktop on assigned functions to insure that tasks and processes are completed in a timely manner, according to investor/insurer, state, and regulatory guidelines, while minimizing financial losses to the company.
    • Monitor the attorney’s performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the foreclosure and bankruptcy process.
    • Review and approve accuracy of the legal documentation that is submitted for execution
    • Performs required research on Assignment requests for proper foreclosure notification, who to foreclose in the name of and any other situation that may arise.
    • Provide upon request to attorney requested documentation
    • Handle diligently all requests sent by the attorneys and Records Management.
    • Assist other Default Support Specialists and acts as a backup when others are out of the office.
    • Provide one-on-one training for new Default Support Specialists.
    • Perform other duties or projects as requested by manager.



    • Excellent verbal and written communication skills.
    • Demonstrate strong leadership and people skills.
    • Knowledge of Mortgage documents.
    • Ability to make decisions and to handle multiple tasks within established timeframes maintaining accuracy and quality.
    • Excellent organizational and time management skills while making sound judgment and accurate decisions.
    • Ability to independently solve complex problems.
    • Thoroughness and attention to detail is a must.
    • Knowledge of Real Estate/Loan documents, including loan closing and the foreclosure process. 


    • High school diploma required
    • Bachelor’s degree preferred
    • Four (+) years mortgage servicing experience


    • Proficient with Microsoft Office applications
    • Familiar with LPS desktop and MSP workstations


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