Rushmore Loan Management Services

  • Supervisor, Eviction

    Job Locations US-TX-Dallas
    Job ID
    2019-2611
    Category
    Asset Services
    Type
    Regular Full-Time
    FLSA Status
    Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

     

    POSITION SUMMARY:

    The Supervisor, Eviction focuses on the management of the team of Eviction Coordinators who track active, contested, aged, Cash for Keys, personal property, and exceptions on assets in the eviction process.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Oversees the team of coordinators who:
      • Track and monitor active files providing regular updates to management on eviction status.
      • Verify occupancy and conduct personal property eviction review.
      • Coordinate the cash for keys and eviction processes.
      • Update management on status of contested evictions.
      • Track and update management on status changes of challenged eviction files.
      • Report all escalated eviction matters to management.
      • Provide recommendations to management on resolution to challenged evictions.
      • Review assigned tasks in Pyramid Platform and complete in a timely manner for Eviction and Cash for Keys. Monitor tasks assigned to eviction attorneys and real estate agents and request they complete past due tasks. Notify management of attorneys and/or agents who consistently do not complete tasks timely.
      • Follow up on aged evictions and exceptions out of timeline.
      • Provide recommendations to management for procedural changes and improvements to gain efficiencies.
      • Follow up on all emails and phone calls within 24 hours of being received and ensure timely completion.
      • Collaborate with eviction attorneys and real estate agents daily pertaining to evictions and CFK’s and ensure tasks get completed in timeframe provided.
      • Process eviction invoices.
    • Works closely with senior management to identify areas of opportunity to improve and acts to drive change both procedurally and through automation
    • Helps promote team development and growth
    • Perform other duties as assigned by management.

    Qualifications

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Adept in leading teams, surpassing objectives, driving revenue growth, and improving retention
    • Excellent written and oral communication skills
    • Sound decision making skills, critical thinking and innovation within a fast-paced environment
    • Proven ability to accomplish tasks and processes accurately and completely according to strict deadlines
    • Proven ability to observe, monitor, collect, and record data accurately
    • Ability to assess the accuracy, validity and integrity of data
    • Proven ability to identify exceptions, determine possible solutions, and actively work with management to resolve issues
    • Results oriented
    • General knowledge of laws and regulation as they pertain to REO eviction law and processes
    • Strong organizational skills and ability to remain flexible to meet constantly changing and sometimes opposing demands

     

     

    EDUCATION AND/OR EXPERIENCE:

    • High School Diploma required
    • Bachelor’s degree preferred
    • Five years’ experience working in real estate asset management or property management.
    • Supervisor experience a plus
    • Paralegal certificate/degree not required but preferred.
    • Real estate title and closing experience not required but a plus

     

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Proficient with Microsoft Office applications

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