Rushmore Loan Management Services

  • New Program Analyst - Servicing

    Job Locations US-TX-Dallas
    Job ID
    Servicing Operations Support
    FLSA Status
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.




    The New Program Analyst - Servicing is responsible for development and testing for a new business initiative. The Analyst will perform research, develop operational processes and testing. This position contributes to the company’s ability to ensure conformity and adherence with all applicable state and federal laws and regulations.



    • Obtaining and maintaining the current letter, data files and forms inventory, identifying the changes required supporting the new business initiative.
    • Schedule and facilitate meetings with business partners to transition to PLS.
    • Refine Policy and Procedures in order to adhere to PLS and governing agencies guidelines.
    • Manage approximately 1000 letters to be programmed for Private Label Servicing initiatives.
    • Performs testing of letters, data file letters and forms to ensure testing meets all require approvals.
    • Interface with all business lines in servicing management and personnel regarding implementing processes for the new business initiative, ensuring operational readiness and compliance with all regulations.
    • Provide direction to 3rd party vendors on form statement and letter changes.
    • Assist in design/layout and development of reports for the new business initiative.
    • Support and perform various project tasks related to the new business initiative.
    • Interface with and perform support activities to onboard new Clients.
    • Serve as a Liaison with the Training department and function as subject matter expert to ensure appropriate training with regard to servicing system data integrity and CBR compliance.
    • Perform other duties as assigned by management



    • Effective decision making skills and sound judgement
    • Excellent analytical / interpersonal / written and oral communication skills
    • Strong organizational and follow-through skills
    • Ability to prioritize and meet close deadlines.
    • Direct experience leading mortgage servicing projects, Must be highly disciplined, organized and detail-oriented
    • Must be highly disciplined, organized and detail-oriented
    • Ability to work in chaotic, fast moving environment with quick response times, keeping pace with the business, addressing time-sensitive client demands
    • Very strong work ethic; roll-up the sleeves attitude
    • Ability to interface and work well with all levels of management, peers and other departments; must be collaborative
    • Mortgage knowledge to provide value-added analysis to internal/external clients related to all areas of Servicing.
    • Experience using Black Knight’s MSP system




    • High School Diploma required
    • Bachelor's degree in related field or equivalent experience
    • Five plus years of mortgage industry related experience
    • Ability to present complex information in an understandable and compelling manner.
    • Experienced at creating and maintaining all process relevant documentation: requirements documents, process flows, data mapping, standard operation procedures 



    • Solid experience with Black Knight Servicing Systems
    • Proficient with Microsoft Office applications (Excel, Access, Word, Power point, Visio, etc.) in the creation of spreadsheets, databases and various word processing formats and document templates.





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