Rushmore Loan Management Services

  • Home Retention Coordinator

    Job Locations US-CA-Irvine
    Job ID
    Loss Mitigation
    Regular Full-Time
    FLSA Status
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.




    The Home Retention Coordinator works with borrowers whose loans are in default, or have been placed into foreclosure. Will work an assigned portfolio of loans with a primary goal of bringing about a satisfactory resolution of the default, in the shortest time frame or until the foreclosure process is concluded. Will also work with other departments and business units as required including but not limited to foreclosure, escrow administration, and property preservation.





    • Handle incoming and outgoing calls to and from borrowers and internal customers from other departments/business units.
    • Work with borrowers in the process of negotiating payment plans on loans pursuant to Policies and Procedures.
    • Draft payment plans including terms and conditions.
    • Follow up on existing payment plans through their conclusion.
    • Identify and qualify borrowers for note modification.
    • Monitor performance of modified loans to ensure consistency of monthly payments.
    • Analyze borrower’s financial statements, pay stubs/profit and loss statements, income tax returns, and review credit reports.      
    • Order property inspections as needed and/or notifying property preservation to secure a known vacant property.
    • Request BPOs/Appraisals as applicable as well as review asset condition and value.
    • Request payoff /reinstatement figures as applicable.
    • Identify loans that should be turned over to an Asset Resolution Specialist.
    • Escalate calls to the appropriate managers as may be applicable.
    • Communicate detailed posting instructions to Cashiering Department as to how funds received should be applied to a loan.
    • Communicate any issues or concerns to Escrow Administration Department regarding borrower’s taxes or insurance, and/or Hazard Claim issues that may arise during normal course of business.
    • Must develop a good working knowledge of the various departments within Servicing Administration in order to provide support to internal employees and external customers.
    • Handle additional duties as they may be assigned within the scope of this department/job description.
    • Perform all other duties as assigned.





    • Encompass a good understanding of the loss mitigation departmental policies and procedures.
    • Excellent verbal communication skills and ability to work in a collaborative environment.
    • Experience in risk-weighting business processes.
    • Ability to work independently.
    • Bilingual a plus.





    • High School Diploma required
    • Bachelor’s Degree preferred
    • One year + of mortgage banking collections; previous Loss Mitigation experience preferred



    • PC computer with Windows operating system, facsimile, photocopier
    • Proficient in Microsoft Office applications


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