Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.
As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.
The VP of Customer Service is responsible for shepherding change that enhances the interaction between the organization and Rushmore customers over the duration of the relationship. The interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences during their experience. The VP will ensure the customer experience, during each part of the interaction, matches the customer expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ESSENTIAL KNOWLEDGE & SKILLS:
EDUCATION AND/OR EXPERIENCE:
MACHINES, OFFICE EQUIPMENT & SOFTWARE: