Rushmore Loan Management Services

  • VP, IT Infrastructure

    Job Locations US-CA-Irvine | US-TX-Dallas
    Job ID
    2018-2489
    Category
    Information Technology
    Type
    Regular Full-Time
    FLSA Status
    Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

     

    POSITION SUMMARY:

    The VP of IT Infrastructure is responsible for all aspects of the IT Infrastructure and related off the shelf applications used to support the firm's business. Reporting to the CISO, this position will be held accountable to deliver, manage, and improve the IT infrastructure across the enterprise in a cost-effective, timely, high quality, and innovative manner to drive business stability and growth. The position is also responsible for the analysis, design, deployment, and operations of IT software and hardware systems supporting the business. The ideal candidate must have strong leadership and personnel management skills to effectively and efficiently manage the IT staff.

    Responsibilities

     

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Collaborate with IT leadership and various teams in evolving vision for end-user solutions and technologies, IT operations and support services.
    • Manage and mentor teams responsible for deploying, operating and supporting a range of business enabling technology (end-user computing platforms including mobile technologies).
    • Respond to escalated service requests; provide support in facilities related changes (moves, expansion, etc.) in multiple locations.
    • Manage licensing, products, services, and service level agreements.
    • Budget, track and forecast spend; evaluate new technologies and development efforts (make versus buy decisions); handle vendor management.
    • Lead the hiring, development and organization for an enthusiastic team of technical professionals.
    • Plan and communicate site requirements for scalability, schedule resources and provide leadership in recommendations and implementations of changes required.
    • Prioritize and schedule work queues, measure quality of services and validate business satisfaction levels.
    • Ensure projects are scoped and planned properly while working closely with the Project Management team.
    • Plan for future strategy of infrastructure services including Cloud based services.
    • Enforce and improve procedures and controls, as well as documentation.
    • Define and implement strategies for improving IT service delivery and response times.
    • Anticipate future requirements and develop recommendations and proposals.
    • Oversee the management of service desk activities and resolve-escalated issues if necessary.
    • Communicate effectively with internal clients to identify needs and evaluate alternative business solutions and strategies.
    • Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.
    • All other duties as required.

    Qualifications

     

    ESSENTIAL KNOWLEDGE & SKILLS:

    • 3 (+) years recent and relevant experience in implementing and managing Cloud architecture services such as AWS or Azure
    • Documented working experience with the Microsoft technology stack (Active Directory, Exchange, Office, SQL Server)
    • Experience with Cisco products and leading infrastructure teams
    • Integration and use of Cloud technologies
    • Excellent communication skills and the ability to build, coach and lead a team
    • A solid technical foundation, flexibility, ability and a passion for seeking and learning new technologies and ability to lead or participate in varied projects and teams.
    • Demonstrable experience designing, implementing and troubleshooting technologies including networking, mobile, Windows, and voice.
    • Skills in project management, network and data center operations, Cloud or Hosted Services, knowledge of information and systems security applicable within your domain.
    • Ability to participate in the development of policies, define and implement procedures and controls supporting policies
    • Ability to lead effectively with cross functional teams as well as with third party service providers and vendors
    • Data security, disaster recovery, and contingency planning; Virtualization platforms (VMWare and Citrix)
    • Familiarity with the financial industry preferred 

    EDUCATION AND/OR EXPERIENCE: 

    • B.S. in Computer Science, Information Systems required
    • 10 (+) years progressive experience in IT infrastructure management
    • 5 (+) years recent and relevant experience in an information systems management role (with direct reports) having responsibility for service desk, infrastructure support, and networking 

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Proficient in Microsoft Office applications

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