Rushmore Loan Management Services

  • Escrow Analysis Specialist

    Job Locations US-TX-Dallas
    Job ID
    2018-2482
    Category
    Loan Administration
    Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

     

    POSITION SUMMARY:

    The Escrow Analysis Specialist is responsible for accurate review of customer tax and insurance escrow balances by completing their assigned tasks and reports daily. Candidate must become familiar with the loan and escrow systems functionality to be able to properly review each account.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Review escrow analysis statements to ensure escrow lines (tax, insurance and PMI) are accurate.
    • Perform manual reviews on escrowed accounts per RESPA guidelines looking for payment changes.
    • Determine tax, insurance and PMI amounts by working with the appropriate contacts.
    • Research, identify and analyze discrepancies and recommend clear solutions.
    • Account review, and testing of EAS and GTA enhancements related to all escrow functions.
    • Provide superior service to internal and external customers requesting assistance to resolve escalated escrow issues. Explaining “why” the error was made and what was done to correct it using outstanding research and problem solving skills.
    • Partner with other departments to ensure customer information is accurate and payments are made in a timely manner.
    • Must possess time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.
    • All other duties as required.

    Qualifications

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Requires an understanding of property taxes and insurance.
    • Knowledge and understanding of escrow related RESPA and CFPB regulations.
    • 3 (+) years mortgage loan servicing experience in a high volume, fast paced environment
    • Excellent verbal, written, organizational, problem solving and presentation skills
    • Experience working with Fidelity/MSP a plus

     

    EDUCATION AND/OR EXPERIENCE:

    • High School Diploma required
    • Bachelor’s Degree preferred
    • 2 (+) years of related experience

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Proficient in Microsoft Office applications.

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