Rushmore Loan Management Services

  • Manager, Property Preservation - GNMA

    Job Locations US-OK-Oklahoma City
    Job ID
    2018-2481
    Category
    Servicing
    Type
    Regular Full-Time
    FLSA Status
    Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

     

    POSITION SUMMARY:

    The GNMA Manager, Property Preservation oversees and monitors key workflow processes within the REO department in accordance with established work rules essential to meeting goals and objectives. Ensures that productivity standards, client expectations and company policies are followed in order to enhance timeline performance.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Oversee daily work activities of direct reports to ensure all activities of property preservation are completed within the department, company, client, state and investor guidelines.
    • Manage team members to achieve company, business unit and team goals and by providing appropriate coaching, development, training, goal setting and encouraging open communication.
    • Identify and examine business and regulatory drivers and trends and as well as the development and execution of strategic plans to ensure control points, workflow, and cost management, are executed in adherence to or in alignment with company objectives.
    • Creates, revises and implements organizational structure changes, system enhancements, policies, procedures and workflows to support departmental and company objectives as determined and as needed in collaboration with company peers and senior management.
    • Keep VP informed of all trends and problems including, but not limited to preservation work denials/curtailments, avoidable losses, and compliance problems that will create an "out of compliance" condition or expose RLMS or its investors to any risk of exposure or liability.
    • Creates, revises and implements organizational structure changes, systems enhances,policies, procedures and work flows to support departmental and company objectives as determined and as needed in collaboration with senior management.
    • Works collaboratively with other Supervisors and Managers cross-functionally to manage change and to create effective procedures to best service the needs of the department, Investor and the company.
    • Manage the Investor/Client/Rushmore relationship to ensure expectations are met: respond to investor and/or client questions, timely follow up, ensure data transmission and system integrity, review/create reports to ensure timely submission and requirements are met for investor and management, mitigate and minimize impact and participate in conference calls.
    • Lead individual, weekly and monthly one-on-ones and conference calls with staff, vendors, and/or peers to present progress and to discuss portfolio performance or key department initiatives, including vendor scorecard performance and personnel performance standards.
    • Performs special assignments/projects as assigned.

    Qualifications

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Strategic thinker, with skillful operational foresight.
    • Expert level in dealing with investor and insurer regulations (HUD, FHA, VA, etc.).
    • Excellent conceptual, analytical and problem solving skills.
    • Strong organization and communication skills; must clearly communicate issues and resolutions to customer/clients, other departments and senior management.
    • Ability to manage priorities and workflow in a high-volume environment.
    • Ability to make decisions independently within set policy and procedures.
    • Strong leader with ability to delegate, motivate, hire and evaluate the work of staff.

     

    EDUCATION AND/OR EXPERIENCE:

    • High School Diploma required.
    • Bachelor’s degree preferred.
    • Knowledge of mortgage servicing industry with special emphasis on default-related issues.
    • Five (+) years of Mortgage Banking experience, with extensive knowledge of Default operations and processes for all states.
    • Five (+) year’s supervisory experience required.
    • Profit and Loss and budget planning experience preferred.

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Proficient with Microsoft Office applications
    • Familiar with LPS desktop, RESNET, RUSHMAR and MSP workstations.

     

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