Rushmore Loan Management Services

  • Loan Servicing Specialist

    Job Locations US-TX-Dallas
    Job ID
    2018-2476
    Category
    Loan Administration
    Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

     

    POSITION SUMMARY:

    The Loan Servicing Specialist is responsible for processing assigned MSP research tasks that are routine and/or repetitive for both internal and external clients. This position requires the application of procedures along with various business unit products and applications in order to accurately resolve, research, and document requests related to newly acquired loans.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Interact with prior servicers and internal personnel to complete research and receive required information
    • Document MSP and respond to all internal and external research requests with the status or outcome of research performed
    • Ensure acquisitions/service release inbox requests and issues are addressed timely.
    • Ensure research requests are handled in a timely and efficient manner.
    • Process internal and external task requests for both service releases and acquired transfers.
    • Provide summary of task issues as well as trending reports.
    • Read and interpret payment histories in order to respond to inquiries and research requests
    • Successfully navigate and locate documents in servicing transfer folders and imaging system.
    • Assists other areas of Loan Administration - Acquisitions as needed.
    • Perform and complete all tasks assigned by supervisor

    Qualifications

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Ability to adapt well to change and work in a high volume and time sensitive environment.
    • Ability to work in a fast-paced environment under pressure and meet tight deadlines while maintaining a high degree of accuracy.
    • Ability to work well independently, as well as, part of a team to achieve department/group goals.
    • Customer Service, team and goal oriented with a positive attitude towards work and others.
    • Excellent written and verbal communication skills are needed to interact with internal staff and external loan acquisition contacts.
    • Must possess a high degree of integrity, confidentiality and strong attention to detail.
    • Quick problem-solver.
    • Strong organization and follow-up skills ability to effectively multi-task and prioritize workflow in a high-volume environment.
    • Strong overall analytical and technical abilities.
    • Well versed with regulatory and investor guidelines and keeps current with all Federal, State, industry specific and departmental policies.

     

    EDUCATION AND/OR EXPERIENCE:

    • High school diploma required
    • Bachelor’s Degree preferred
    • Three (+) years of experience in mortgage or in a related area
    • Has knowledge of commonly used terminology, mortgage documents, concepts, practices, and procedures within the mortgage industry

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Proficient in Microsoft Office applications
    • Intermediate working knowledge of the MSP/LPS system is required
    • Experience with Windows-based PCs, including general office software knowledge required

     

     

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