Rushmore Loan Management Services

  • Modification Review Specialist

    Job Locations US-TX-Dallas
    Job ID
    2018-2460
    Category
    Default Credit Risk
    Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

    POSITION SUMMARY:

     

    The Modification Review Specialist (Processor) is responsible for ensuring modification files are complete and ready for underwriting as well as pipeline management.

     

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Modification Processing has primary responsibility for the modification file from hand-off from loss mitigation agent until deal is closed.
    • Competent and timely review of modification mortgage files to ensure all documentation is received and meets the expectations necessary for underwriting.
    • Interacts directly with customers to collect documents.
    • Performs accurate and complete data input into the loss mitigation system.
    • Communicates final decision to borrowers.
    • Communicates with effected parties the status of modification requests within the pipeline.
    • Timely follow-up of outstanding items and confirms modifications are moving forward in pipeline within specified service level agreement (SLA)’s.
    • Use of proprietary and industry standard loss mitigation systems and other standard office programs
    • Customer contact- initiates and responds to customers as required and necessary
    • Performs all other duties as assigned

    Qualifications

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Excellent verbal and written communication skills
    • Strong attention to detail and results oriented
    • Ability to multi-task and prioritize effectively within established timeframes
    • Able to work accurately and efficiently in a fast paced environment
    • Excellent customer service and communication skills
    • Ability to collaborate with others in a team setting
    • Superior time management skills and attention to detail
    • Ability to communicate directly with borrowers

     

     

    EDUCATION AND/OR EXPERIENCE:

    • Bachelor’s Degree preferred
    • High School Diploma required
    • Experience with origination closing documentation or modification documentation
    • Familiarity with HAMP guides, and procedures
    • NMLS Licensing
    • Servicing experience, especially delinquent assets
    • Knowledge of FDCPA regulations

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE: 

    • PC computer with Windows operating system, facsimile, photocopier
    • Proficient with Microsoft Office applications

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