Rushmore Loan Management Services

  • AVP, Tax & Escrow Analysis

    Job Locations US-TX-Dallas
    Job ID
    2018-2432
    Category
    Loan Administration
    Type
    Regular Full-Time
    FLSA Status
    Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

     

    POSITION SUMMARY:

    The AVP of Tax & Escrow Analysis is responsible for developing and managing the Loan Administration department for Rushmore Loan Management Services LLC. The AVP will manage multiple functions within the loan-servicing platform including property tax and escrow analysis. This position will work closely with all departments within the company, particularly Servicing Analytics, Customer Care, Collections and Default Management.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Manage people, process, systems; lead a multisite team, including vendors and offshore service providers
    • Manage daily process with insurance and claims vendors to maximize quality, productivity and compliance.
    • Ensure minimal amount of loss exposures
    • Ensure client needs are met, including customer/borrower needs, provide superior customer service
    • Ensure compliance with state and federal agencies, regulatory bodies etc.
    • Run effective and efficient processes, plan capacity to avoid backlogs, ensure optimal production
    • Ensure full implementation of KPI's and other process control techniques to provide highest level of control, quality and productivity
    • Provide multiple levels of training and mentoring to the Loan Administration team
    • Provide backup support to include all job functions within loan administration
    • Coach, counsel and manage several managers/supervisors who oversee different aspects of the department
    • Perform all duties in accordance with company’s policies and procedures and all state and federal regulations
    • Perform other duties as assigned or required

     

     

    Qualifications

     

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Seven (+) years' experience with MSP, in depth knowledge of loan administration utilizing MSP
    • Excellent verbal and written skills, including ability to write clearly, concisely, and logically
    • Very strong organizational, deductive reasoning and analytical skills
    • Process improvement planning and implementation skills
    • Strong knowledge of Federal and state laws applicable to mortgage servicing, including licensing
    • Research skills and technical understanding of loan servicing
    • Ability to work well with all levels of management and staff
    • Ability to set goals and meet deadlines
    • Ability to supervise staff
    • Ability to work in a fast paced, results-oriented environment

     

     EDUCATION AND/OR EXPERIENCE:

    • Bachelor's Degree required - preferred in Business Management, Finance, or other relevant coursework.
    • Five (+) years' experience in the mortgage loan servicing industry in a loan administration management or equivalent role

     

     MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • PC computer with Windows operating system, facsimile, photocopier
    • Proficient with Microsoft Office applications
    • Proficiency in MSP, subject matter expert preferred
    • Familiarity and working knowledge of databases and corporate loan servicing systems

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