Rushmore Loan Management Services

  • MSP Online Letter Librarian

    Job Locations US-TX-Dallas | US-CA-Irvine
    Job ID
    Business Solutions
    Regular Full-Time
    FLSA Status
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.



    The MSP Online Letter Librarian (OLLW) is responsible for the overall successful coordination of all borrower communication from the Black Knight (BKFS) Mortgage Servicing Package (MSP) through the Online Letter Writer (OLLW) workstation for correspondence.



    • Create and edit letters in the Black Knight MSP Online Letter Writer Workstation
    • Utilize OLLW conditional printing and program calculations/user fields within the tool as required
    • Work with Print Vendor to program all letter types to automate
    • Develop best solution design of letters, utilizing MSP OLLW as much as possible
    • Collaborate across multiple business units/operational partners to ensure correspondence supports operational purpose and aligns with given process
    • Find potential alternative solutions if automation is not possible in OLLW
    • Partner with Servicing Operation Forms Management to obtain all approvals from User Acceptance Testing
    • Update borrower communication related fields and templates in OLLW within MSP.
    • Work with Print Vendor on the programming and implementation of any changes to communication templates with Print Vendor
    • Responsible for tracking all printed communication from MSP, including, but not limited to, Monthly Billing and Escrow Statements, Year End Forms, custom communication, and MSP OLLW Letters completed by Print Vendor
    • Monitor all print production jobs and work with business areas to ensure that communication is sent to borrower in a timely manner and within SLAs, as defined
    • Perform other duties as assigned




    • Exceptional writing skills/experience drafting borrower correspondence to maintain positive customer experience
    • Analytical / interpersonal / written and oral communication skills
    • Strong organizational and follow-through skills
    • Ability to prioritize and meet close deadlines
    • Very high attention to detail and accuracy
    • Self-motivated, organized
    • Work independently as well as within a team setting



    • High School Diploma required
    • Bachelor’s Degree preferred
    • Five (+) years of mortgage industry related experience or specific training unique to the position
    • Two (+) years’ experience with Black Knight MSP Online Letter Writer (OLLW) Workstation
    • Excellent Customer Service Skills with regards the support of all internal areas of the company 



    • Solid experience with Black Knight Servicing System(MSP)
    • Proficient with Microsoft Office applications
    • Experience with Passport a must




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