Rushmore Loan Management Services

  • AVP, Business Solutions

    Job Locations US-TX-Dallas | US-CA-Irvine
    Job ID
    2018-2392
    Category
    Business Solutions
    Type
    Regular Full-Time
    FLSA Status
    Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Company Introduction (Text Only)

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.
    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

     

    POSITION SUMMARY:

    The Assistant Vice President for Business Solutions is responsible for the overall successful administration and coordination of all business initiatives that involve the use or impact the Black Knight (BKFS) Servicing Platform and Systems.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Review Servicing Operations for best practices in the use of BKFS Servicing Systems
    • Document policies and procedures; create checklists, job aids, training documentation, etc.
    • Contribute to operational, audit and risk/control reviews
    • Identify process gaps and make recommendations for correction action
    • Gather solution requirements, write specifications and add value through creativity and industry experience
    • Contribute to vendor evaluations, new vendor selection / comparison, vendor implementations and integrations
    • Collect and critically analyze data and support the creation of data-related output and/or documentation associated with special projects
    • Evaluate data, reporting and analytical needs and create requirements for filling these needs
    • Manage projects and resources with a hands on approach and business analysis skill set
    • Create process flows
    • Reviews and analyzes the Servicing Systems report on LPS systems support tickets to ensure that all submitted requests are responded within established service level agreements.
    • Manage the communication responses to day-to-day operational issues with LPS arising from the different functional areas of servicing.
    • Ensures that all service requests are resolved and that completion timeframes going beyond service level agreements are communicated with the requestor.
    • Assist users with interpretation of reports and system functions.
    • Organize, facilitate and channel information between the I.T. Department and Loan Servicing.
    • Coordinate and ensure completion of seasonal projects directly related to servicing operations.
    • Responsible for various complex analytical functions within a business unit related to data management, system administration, process improvement and enhanced automation.
    • Responsible for all MSP report generation, daily ODDS transmissions, EOD processing and Go BOOK functions, monitoring of outbound EDI transmissions
    • Responsible to ensure implementation of projects that meet business units needs
    • Maintain existing director scripts and help create new director scripts
    • Perform other duties as assigned

     

     

    Qualifications

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Effective decision making skills and sound judgment
    • Excellent analytical / interpersonal / written and oral communication skills
    • Strong organizational and follow-through skills
    • Ability to prioritize and meet close deadlines
    • Director script writing skills
    • Ability to operate under dual reporting relationship (IT, business unit management)

     

     EDUCATION AND/OR EXPERIENCE:

    • High School Diploma required
    • Bachelor’s Degree in Information Systems or the equivalent in a related field of study required
    • Graduate Degree in Information Systems, Business Administration, Computer Science, or related field of study is highly desired
    • Seven + years of mortgage industry related experience or specific training unique to the position
    • Five + years in management capacity

     

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Solid experience with Alltel/CPI Servicing System, Eastern Empower LOS, Intermediate/advanced skills with MS Excel, MS Word, MS Project and PowerPoint.
    • Knowledge of SQL, Crystal Reports or other reporting software desired.
    • Experience with Windows-based software

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