Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.
As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.
The AVP, Dialer Administration is responsible for maintaining a high performance blended calling environment for the Customer Service, Collections and Loss Mitigation departments. This includes managing on-shore and off-shore Dialer Teams, multiple sites, Workforce Management, Aspect technology, IVR routing and effectiveness, ensure strategies are carried out and SLA’s are maintained for multiple departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ESSENTIAL KNOWLEDGE & SKILLS:
EDUCATION AND/OR EXPERIENCE:
MACHINES, OFFICE EQUIPMENT & SOFTWARE: