Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.
As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.
The Customer Engagement Manager will be responsible for enhancing the customer engagement by managing customer feedback that is received through the various communication channels and ensuring all issues are tracked and resolved. This includes social media, CSAT, call center escalations and the Customer Research team. This individual will have the knowledge, training and ability to research and respond to customer escalations, internal and external audits. In addition to ensuring that all feedback has been reviewed and responded to, this position will track and perform detailed analysis focused on improving the customer experience. Manage and track department projects including status tracking, follow up on deliverables, monitoring and communicating status through project completion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ESSENTIAL KNOWLEDGE & SKILLS:
EDUCATION AND/OR EXPERIENCE:
MACHINES, OFFICE EQUIPMENT & SOFTWARE: