Rushmore Loan Management Services

  • Loss Mitigation Support

    Job Locations US-CA-Irvine
    Job ID
    2018-2374
    Category
    Loss Mitigation
    Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Company Introduction (Text Only)

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.
    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

    POSITION SUMMARY:

    Loss Mitigation Support position is an assist based position that will report directly to the Supervisor of the Loss Mitigation Department. Based upon varying needs throughout the year, the Support position will be heavily involved in many different aspects of the Loss Mitigation department.  

     

    Responsibilities

     

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Manage and disposition incoming/outgoing mail via fax, email or physical address
    • Communicate and monitor the document handling process including the outsource vendor
    • Perform Quality Control monitoring for outsource vendor functions
    • Review and prepare Loss Mitigation Packages for processing
    • Images Documents
    • Handle incoming and outgoing calls to and from internal customers from other departments/business units.
    • Request BPOs/Appraisals as applicable
    • Request payoff /reinstatement figures as applicable.
    • Communicate detailed posting instructions to Cashiering Department as to how funds received should be applied to a loan.
    • Develop a good working knowledge of the various departments within Servicing Administration in order to provide support to internal employees and external customers.
    • Handle additional duties as they may be assigned within the scope of this department/job description.
    • Process Tasks in MSP
    • 1099 Audits
    • CBR Audits
    • Order Escrow Analysis, BPO, Credit Report and title as applicable
    • Other additional duties may be assigned.

    Qualifications

     

     

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Encompass a good understanding of the loss mitigation departmental policies and procedures.
    • Excellent verbal communication skills and ability to work in a collaborative environment.
    • Experience in risk-weighting business processes.
    • Ability to work independently.

     

    EDUCATION AND/OR EXPERIENCE:

    • High School Diploma required
    • Bachelor’s Degree preferred
    • One plus year of mortgage banking collections; previous Loss Mitigation experience preferred.

     

     MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • PC computer with Windows operating system, facsimile, photocopier
    • Proficient with Microsoft Office applications

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