Rushmore Loan Management Services

  • Customer Service Representative

    Job Locations US-CA-Irvine
    Job ID
    2018-2370
    Category
    Collections
    Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Company Introduction (Text Only)

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.
    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

     

    POSITION SUMMARY:

    The Customer Service Representative is responsible for assisting customer’s with general inquiries, initial complaints and counseling borrowers on past due payments.

     

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Perform welcome calls on newly acquired loans.
    • Handle inbound and outbound calls within the Predictive Dialer.
    • Counsel customers with delinquent mortgage payments through a process of telephone contact to bring the loan to a current status.
    • Document and update information in Fidelity MSP.
    • Maintain compliance with all FDCPA, ECOA, privacy and relevant state regulations.
    • Conduct light skip tracing to locate borrowers.
    • Assist borrowers with general inquires
    • Processing routine transactions promise to pay, internet assistance, ACH
    • Assist customers with general inquiries regarding: Insurance, Taxes and Escrow
    • Performs all other duties as assigned

    Qualifications

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Excellent customer service phone skills
    • Excellent communication (oral and written) and interpersonal relationship skills
    • Ability to multi-task  
    • Demonstrate dependability
    • Ability to learn quickly

     

     

    EDUCATION AND/OR EXPERIENCE:

    • Bachelor’s Degree preferred.
    • High School diploma required.
    • 1+ years related experience
    • Mortgage Servicing experience a plus
    • Previous customer services a plus

     

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Proficient with Microsoft Office applications

     

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