Rushmore Loan Management Services

  • Collector - GNMA

    Job Locations US-OK-Oklahoma City
    Job ID
    2018-2329
    Category
    Collections
    Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Company Introduction (Text Only)

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.
    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

     

    POSITION SUMMARY:

    The GNMA Collector is responsible to control delinquency on outstanding mortgage loans and to provide in-depth counseling for delinquent borrowers.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Perform welcome calls on newly acquired loans.
    • Handle inbound and outbound calls within the Predictive Dialer.
    • Counsel customers with delinquent mortgage payments through a process of telephone contact to bring the loan to a current status.
    • Document and update information in Fidelity MSP.
    • Maintain compliance with all FDCPA, ECOA, privacy and relevant state regulations.
    • Conduct skip tracing to locate borrowers.
    • Counsel borrowers on loss mitigation opportunities.
    • All other duties as needed.

    Qualifications

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Excellent customer service phone skills.
    • Excellent communication (oral and written) and interpersonal relationship skills.
    • Full knowledge of FDCPA.
    • Knowledge of FHA, VA, USDA, FNMA and FHLMC loss mitigation requirements. 

     

    EDUCATION AND/OR EXPERIENCE:

     

    • Bachelor’s Degree preferred
    • High School Diploma required
    • Minimum of two years of collections experience
    • Mortgage Servicing experience

     

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Experience with Windows-based PCs
    • Proficient with Microsoft Office applications
    • Knowledge of Predictive Dialer phone systems
    • Knowledge of skip tracing techniques

     

     

     

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