Rushmore Loan Management Services

  • DCA Loan Research Specialist

    Job Locations US-TX-Dallas
    Job ID
    2018-2279
    Category
    Loan Administration
    Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Company Introduction (Text Only)

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.
    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

     

     

    POSITION SUMMARY:

    The DCA Loan Research Specialist processes tasks, researches loan status, prepares customer verbal and written correspondence, resolves customer requests and concerns to ensure customer satisfaction.

     

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Process correspondence and verbal requests received from customer or third party.
    • Respond to all internal and external requests according to departmental guidelines and procedures.
    • Document MSP with the status of all outstanding correspondence received from customer and third parties while providing accurate follow ups and noting next steps to resolve request.
    • Investigate and research more difficult transactions to include interface with other departments to resolve problems/issues.
    • Successfully navigate and locate documents in imaging system.
    • Read and interpret payment history breakdowns for customer including service transfers history.
    • Comprehension of escrow process, including set up, analysis and surplus.
    • Perform other duties or projects are assigned by manager.

    Qualifications

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Process improvement experience with ability to create processes and determine trending items.
    • Positive attitude towards work and others and able to accept constructive feedback.
    • Ability to work in a high volume and extremely time sensitive environment.
    • Excellent written and verbal communication skills are needed to interact with internal staff and external customers.
    • Strong organization and follow-up skills, ability to effectively multi-task and prioritize workflow in a high-volume environment.
    • Able to work well independently in addition to being part of a team to achieve department/group goals.
    • Well versed with Regulatory and Investor guidelines and keep current with all Federal, State, industry specific and departmental policies. 

     

    EDUCATION AND/OR EXPERIENCE:

    • Bachelor’s Degree preferred.
    • Three to five years of experience in mortgage loan servicing.
    • Experience drafting grammatically correct written correspondence to customers and third parties.
    • Complete knowledge of commonly used terminology, concepts, practices, and procedures within the mortgage industry.

     

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Advanced working knowledge of MSP and LPS Servicing system is required.
    • Proficiency in Microsoft Office applications.

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