Rushmore Loan Management Services

  • Intake Analyst Correspondence (Temporary)

    Job Locations US-CA-Irvine
    Job ID
    2018-2264
    Category
    Legal
    Type
    Temporary Full-Time
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Company Introduction (Text Only)

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.
    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

    POSITION SUMMARY:

    The Correspondence Intake Analyst is responsible for providing support services in communications analysis, tracking, and quality control pertaining to borrower correspondence.

     

     

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Monitor incoming correspondence for borrower complaints and regulatory investigations
    • Review correspondence for routing to correct analyst or department
    • Ensure that tracking and status information are input into the company correspondence tracking system
    • Analyze and summarize documents
    • Identify trends in customer complaints
    • Draft and send acknowledgement or response letters
    • Process cease and desist requests
    • Gather data to formulate reply to borrower correspondence
    • Assure that background and supporting information is provided in correspondence package
    • Coordinates with a variety of individuals inside and/or outside of the organization to determine the appropriate person for responding to incoming correspondence.
    • Notify department manager of overdue and problem correspondence
    • Maintain appropriate records and copies of actions
    • All other duties as needed

    Qualifications

     

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Must possess a strong attention to detail
    • Must be willing to take part in a fast-paced, growth environment
    • Must be able to effectively communicate with all levels of management including Senior Management
    • Must possess strong analytical skills
    • Must possess a high degree of integrity and confidentiality, as well as ability to adhere to both company policy and best practices
    • Must set high standards for both personal and team productivity while meeting client deadlines
    • Must possess solid verbal and written communication skills to effectively identify client needs and help solve problems
    • Possess a strong internal drive and motivation for continuous improvement
    • Strong project management and time management skills
    • Proven ability to research issue with loan files, and to determine whether loans satisfy legal compliance requirements

    EDUCATION AND/OR EXPERIENCE:

    • High School Diploma required
    • Bachelor’s Degree is preferred
    • 3+ years’ experience in mortgage lending, with focus on working actively with loan files
    • Knowledge of mortgage rules and regulations including: Truth in Lending Act, Real Estate Settlement Procedures Act, Equal Credit Opportunity Act, Flood Disaster Protection Act, Home Mortgage Disclosure Act, and Fair Lending

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Proficient in Mortgage Servicing Platform (MSP) and Black Knight Financial Services Loan Sphere, previously known as LPS
    • Proficiency in Microsoft Office applications

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