Rushmore Loan Management Services

  • Collector

    Job Locations US-TX-Dallas
    Job ID
    2018-2229
    Category
    Collections
    Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Overview

     

    POSITION SUMMARY:

    The Collector is responsible to control delinquency on outstanding mortgage loans and to provide in-depth counseling for delinquent borrowers

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Perform welcome calls on newly acquired loans.
    • Handle inbound and outbound calls within the Predictive Dialer.
    • Counsel customers with delinquent mortgage payments through a process of telephone contact to bring the loan to a current status.
    • Document and update information in Fidelity MSP.
    • Maintain compliance with all FDCPA, ECOA, privacy and relevant state regulations.
    • Conduct skip tracing to locate borrowers.
    • Counsel borrowers on loss mitigation opportunities.
    • All other duties as needed.

    Qualifications

     

     

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Excellent customer service phone skills.
    • Excellent communication (oral and written) and interpersonal relationship skills.
    • Full knowledge of FDCPA. 

     

    EDUCATION AND/OR EXPERIENCE:

     

    • Bachelor’s Degree preferred
    • High School Diploma required
    • Two plus years of collections experience
    • Mortgage Servicing experience

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Experience with Windows-based PCs
    • Proficient with Microsoft Office applications
    • Knowledge of Predictive Dialer phone systems
    • Knowledge of skip tracing techniques

     

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