Rushmore Loan Management Services

  • HOA Specialist

    Job Locations US-TX-Dallas
    Job ID
    2018-2212
    Category
    REO
    Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Overview

    POSITION SUMMARY:

     

    The Default HOA Claims Specialist will be responsible for vendor oversight and client communication regarding all HOA delinquency and payments on REO assets. 

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Initiate services of the designated vendor to obtain all HOA information and fees on new REO assets
    • Diligently review and follow up on all reporting to ensure SLA compliance
    • Compare submitted outstanding fees to defined state approval matrix for accuracy
    • Review and monitor client negotiations to ensure proper mitigation occurred in order to substantiate submission for approval to investor
    • Ability to directly engage HOA representative or their legal counsel for additional negotiations as second line of mitigation
    • Make decisions within investor delegated authority as outlined in company policies and procedures
    • Generate monthly vendor performance and scorecard
    • Diligently follow up on all outstanding requests and telephone calls from internal and external customers
    • Ability to define problems, establish facts, and draw conclusions
    • Provide instruction and direction to clients, vendors, and internal partners
    • Ability to work in fast past environment and manage multiple tasks simultaneously
    • Adhere to high standards of professional conduct while providing delivery of superior service
    • Perform other duties or projects as requested by manager

    Qualifications

     

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Knowledge of Real Estate Loan documents including loan closing and foreclosure documents
    • Ability to interpret mortgage servicing information
    • Excellent analytical skills needed in order to make decisions and resolve conflict to ensure client satisfaction
    • Ability to work in a high volume and time sensitive environment
    • Well versed with regulatory and investor guidelines and keeps current with all Federal, State and industry specific and departmental policies
    • Strong organizational skills and ability to remain flexible to meet constantly changing and sometimes opposing demands
    • Ability to use sound judgment to make accurate decision and escalate when appropriate

     

     

    EDUCATION AND/OR EXPERIENCE:

     

    • High School Diploma required
    • Bachelor’s degree preferred
    • Three plus years’ of recent mortgage industry experience
    • One plus years’ experience with hands on dealing directly with HOA statute and negotiations
    • Experience with Fidelity MSP servicing platform 

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Experience with LPS Desktop and LPS Invoice
    • Proficient with Microsoft Office applications (Word, Excel & Outlook)
    • 10 key by touch, Typing
    • Experience with MSP/ LPS servicing system

     

     

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