Rushmore Loan Management Services

  • AVP, Flow & Subservicing Transaction Control

    Job Locations US-TX-Dallas
    Job ID
    Loan Administration
    Regular Full-Time
    FLSA Status
  • Overview



    The AVP of Flow & Subservicing Transaction Control is responsible for the reconciliation of bulk, flow, sub-servicing acquisition and service release in coordination with the Investors, Acquisition, Accounting, GSE Investor Reporting, Client Relations, and Servicing Operations. This position is also responsible for corporate advance oversight, reporting and recovery of all advances for sub-servicing portfolio.




    • Provide an exemplary level of service to clients and business units related to loan acquisitions, servicing transfers and releases, securitization efforts of real estate assets and sub-servicing relationship.
    • Monitor pools and loans acquired through bulk and flow transactions to ensure timelines are met and errors are minimized.
    • Develop and prepare reconciliations to ensure flow loans are on- and off-boarded accurately and timely.
    • Develop and prepare reconciliations and lead activities related to corporate advance in the subservicing context.
    • Work with Client Relations and Capital Markets to on-board new clients once program is developed.
    • Assist Legal, Finance and Operations on Servicing Agreements, as needed.
    • Act as the client advocate within the servicing organization; ensure that all contractual obligations are being met; manage client expectations and maintain strong relationships, ensuring client satisfaction.
    • Coordinate with prospective clients, Acquisitions Team, and other servicing functions to effect the day to day servicing of loans acquired through flow arrangements, including loan boarding, interim servicing and service release.
    • Oversee and manage existing relationships from a loan servicing prospective.
    • Monitor pools and loans acquired through bulk and flow transactions to ensure timelines are met and errors are minimized.
    • Maintain constant, constructive communications with clients and proactively work to resolve real and potential issues and provide superior levels of customer service.
    • Develop and prepare internal reporting such as tracking the Client’s weekly updates, creating scorecard templates and KPIs, and manage new reporting needs to increase departmental productivity.
    • Project Management (planning, implementation and execution).
    • Special projects are assigned by Senior Management including coordination of ongoing surveillance reports, due diligence and similar examination-type activities.
    • Performs oversight on advances and ensures that advances are collected timely in sub-serviced deals.
    • Performs analysis and management reports on write-offs and RLMS losses.
    • Manage the operations of corporate advances.
    • Assist the department in internal, external, state, and investor audits.
    • All other duties as needed.




    • Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues
    • Analytical and account reconciliation skills within a mortgage servicing environment.
    • A can-do attitude is a must, along with the ability to learn quickly and adapt to a demanding and changing work environment
    • Ability to work in a high pressure, fast paced environment
    • At least seven (7) years relevant experience in residential mortgage servicing, or capital markets
    • Excellent time management, organizational and overall project management skills are a must
    • Must be a hardworking, trustworthy, and organized person, with a strong ability to multi-task
    • Must be familiar with trade level and loan level documents
    • Must display strong interpersonal skills
    • Ownership, integrity, strong customer service orientation, negotiation and sales skills
    • Self-motivated and works with minimal supervision
    • Strong analytical and data skills
    • Superior oral and written communication skills





    • High School Diploma required and a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
    • Bachelor’s degree preferred
    • 7 plus years’ experience in mortgage servicing including experience in asset/portfolio management, collections, loss mitigation, foreclosure, bankruptcy, and REO
    • 5 plus years in management role






    • Experience working with LPS/ MSP system preferred
    • Advanced skills with Microsoft Office applications (Excel and Access a must)


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