Rushmore Loan Management Services

  • VP of Loan Administration and Escrow

    Job Locations US-TX-Dallas
    Job ID
    Loan Administration
    Regular Full-Time
    FLSA Status
  • Overview




    The VP of Loan Administration and Escrow is responsible for developing and managing the Loan Administration department for Rushmore Loan Management Services LLC. The VP of Loan Administration will manage multiple functions within the loan servicing platform including: Escrow Analysis, Insurance, Tax, and Hazard Claims & Loss Draft. This position will work closely with the all departments within the company, particularly Servicing Analytics, Customer Care, Collections and Default Management. Perform all duties in accordance with Rushmore policies and procedures and all state and federal regulations.           




    • Lead Loan Administration Department, specifically in these areas – Escrow, Taxes, Insurance, Hazard Claim, Loss Draft, Quality Control and Mortgage Insurance
    • Manage people, process, systems; lead a multisite team, including vendors and offshore service providers
    • Meet department budget; ensure minimal amount of loss exposures, work with finance on planning and management of corporate advances and disbursements
    • Ensure client needs are met, including customer/borrower needs, provide superior customer service
    • Prepare management reports for the Executive Team regarding all aspects of the loan administration department managed
    • Ensure compliance with state and federal agencies, regulatory bodies etc.
    • Run effective and efficient processes, plan capacity to avoid backlogs, ensure optimal production
    • Ensure full implementation of KPI’s and other process control techniques to provide highest level of control, quality and productivity
    • Provide multiple levels of training and mentoring to the Loan Administration team
    • Provide backup support to include all job functions within loan administration
    • Coach, counsel and manage several managers/supervisors who oversee different aspects of the department
    • Effectively manage outsource vendors to maximize quality and productivity; ensure maximum use of outsource vendors, where possible
    • Perform other duties as assigned or required





    • Five plus years’ experience with MSP, in depth knowledge of loan administration utilizing MSP
    • Excellent verbal and written skills, including ability to write clearly, concisely, and logically
    • Very strong organizational, deductive reasoning and analytical skills
    • Process improvement planning and implementation skills
    • Strong knowledge of Federal and state laws applicable to mortgage servicing, including licensing
    • Research skills and technical understanding of loan servicing
    • Ability to work well with all levels of management and staff
    • Ability to set goals and meet deadlines
    • Ability to supervise staff
    • Able to work in a fast paced, results-oriented environment
    • Strong knowledge of Rushmore policies, procedures and processes




    • Bachelor’s Degree required - preferred in Business Management, Finance, or other relevant coursework.
    • Ten plus years’ experience in the mortgage loan servicing industry in a loan administration management or equivalent role.
    • Eight plus years’ experience in management role




    • PC computer with Windows operating system, facsimile, photocopier
    • Proficient with Microsoft Office applications
    • Proficiency in MSP, subject matter expert preferred
    • Familiarity and working knowledge of databases and corporate loan servicing systems


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