Rushmore Loan Management Services

  • Intern - Servicing Operations and Servicing Operations Support

    Job Locations US-TX-Dallas
    Job ID
    2018-2187
    Category
    Internship
    Type
    Intern
  • Overview

     

    Servicing Operations - Project 1

     

    POSITION SUMMARY:

    The Servicing Operations Intern ensures all RLMS (Rushmore Loan Management Services) forms and letters including system generated, web-based and service provider generated have been fully tracked, documented, tested and approved as well as meet all regulatory and compliance standard.

     

     ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Work with Business and IT to create a repository of all customer facing forms and letters.
    • Ensure documents have been version controlled, validated, tested and approved.
    • Working with Business, IT and Service Providers ensure that current production documents are fully vetted and produced accurately 

     

     

    Servicing  Operatinos Support - Project 2

     

    POSITION SUMMARY:

    The Servicing Operations Support Intern will compare testing across 3 lines of defense, identify redundancies in order to sunset testing and identify new areas for testing not currently covered. Implement new quality assurance testing across various business functions by working with BU SMEs and management in order to develop a more robust and independent first line of defense.

     

     ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Work with QC and IA to compare testing and identify redundancies and areas of opportunity
    • Work with QA management to recommend testing to sunset
    • Make recommendations for new testing
    • Develop standard operating procedures, test questions, and generation of population reports.
    • Work with individual Business Unit subject matter experts to gain understanding of specific processes in order to develop accurate test steps, standard operating procedures and help guide
    • Work with Analytics to develop population reports needed for sample selection & testing

     

    Responsibilities

     

     

    Applies to all projects

     

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Excellent Oral and Written Communication - ability to clearly convey ideas
    • Strong critical thinking and analytical skills
    • Able to solve problems
    • Highly organized and detail oriented
    • Ability to interface with all levels of the organization
    • Ability to work in fast paced environment

    Qualifications

     

    EDUCATION AND/OR EXPERIENCE:

    • Pursuing Bachelor’s Degree or recent grad
    • Interested in the Mortgage Industry
    • Knowledge of web based or database to build and validate of all documents from design to testing.

     

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Proficient in Microsoft Office applications (Excel, Word, PowerPoint, etc.)
    • MSP experience preferred

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