The Collection Resolution Specialist works with borrowers whose loans are current, delinquent, in default, or have been placed into foreclosure. Will work an assigned portfolio of loans with primary goals of resolving customer service issues and bringing about a satisfactory resolution of the default, in the shortest time frame or until the foreclosure process is concluded. Will also work with other departments and business units as required including but not limited to foreclosure, escrow administration, and property preservation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ESSENTIAL KNOWLEDGE & SKILLS:
EDUCATION AND/OR EXPERIENCE:
MACHINES, OFFICE EQUIPMENT & SOFTWARE: