Rushmore Loan Management Services

Collection Resolution Specialist

US-TX-Dallas
Job ID
2018-2129
Category
Loss Mitigation
Type
Regular Full-Time
FLSA Status
Non-Exempt

Overview

 

POSITION SUMMARY:

 

The Collection Resolution Specialist works with borrowers whose loans are current, delinquent, in default, or have been placed into foreclosure. Will work an assigned portfolio of loans with primary goals of resolving customer service issues and bringing about a satisfactory resolution of the default, in the shortest time frame or until the foreclosure process is concluded. Will also work with other departments and business units as required including but not limited to foreclosure, escrow administration, and property preservation.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Handle incoming and outgoing calls to and from borrowers and internal customers from other departments/business units.
  • Work with borrowers in the process of negotiating payment plans on loans pursuant to Policies and Procedures.
  • Draft payment plans including terms and conditions.
  • Follow up on existing payment plans through their conclusion.
  • Identify and qualify borrowers for note modification.
  • Monitor performance of modified loans to ensure consistency of monthly payments.
  • Analyze borrower’s financial statements, pay stubs/profit and loss statements, income tax returns, and review credit reports.      
  • Order property inspections as needed and/or notifying property preservation to secure a known vacant property.
  • Request BPOs/Appraisals as applicable as well as review asset condition and value.
  • Request payoff /reinstatement figures as applicable.
  • Identify loans that should be turned over to an Asset Resolution Specialist.
  • Escalate calls to the appropriate managers as may be applicable.
  • Communicate detailed posting instructions to Cashiering Department as to how funds received should be applied to a loan.
  • Communicate any issues or concerns to Escrow Administration Department regarding borrower’s taxes or insurance, and/or Hazard Claim issues that may arise during normal course of business.
  • Must develop a good working knowledge of the various departments within Servicing Administration in order to provide support to internal employees and external customers.
  • Handle additional duties as they may be assigned within the scope of this department/job description.
  • All other duties as required.

Qualifications

ESSENTIAL KNOWLEDGE & SKILLS:

 

  • Encompass a good understanding of the loss mitigation departmental policies and procedures.
  • Excellent verbal communication skills and ability to work in a collaborative environment.
  • Experience in risk-weighting business processes.
  • Ability to work independently.
  • Bilingual a plus 

  

EDUCATION AND/OR EXPERIENCE:

 

  • High School Diploma required
  • Bachelor’s Degree preferred
  • One + years of mortgage banking collections; previous Loss Mitigation experience preferred.

 

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

 

  • PC computer with Windows operating system, facsimile, photocopier
  • Proficient with Microsoft Office applications

 

 

 

 

 

 

 

 

 

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