Rushmore Loan Management Services

Collector - GNMA

US-OK-Oklahoma City
Job ID
2018-2117
Category
Collections
Type
Regular Full-Time
FLSA Status
Non-Exempt

Overview

 

POSITION SUMMARY:

The GNMA Collector is responsible to control delinquency on outstanding mortgage loans and to provide in-depth counseling for delinquent borrowers.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform welcome calls on newly acquired loans.
  • Handle inbound and outbound calls within the Predictive Dialer.
  • Counsel customers with delinquent mortgage payments through a process of telephone contact to bring the loan to a current status.
  • Document and update information in Fidelity MSP.
  • Maintain compliance with all FDCPA, ECOA, privacy and relevant state regulations.
  • Conduct skip tracing to locate borrowers.
  • Counsel borrowers on loss mitigation opportunities.
  • All other duties as needed.

Qualifications

ESSENTIAL KNOWLEDGE & SKILLS:

  • Excellent customer service phone skills.
  • Excellent communication (oral and written) and interpersonal relationship skills.
  • Full knowledge of FDCPA.
  • Knowledge of FHA, VA, USDA, FNMA and FHLMC loss mitigation requirements. 

 

EDUCATION AND/OR EXPERIENCE:

 

  • Bachelor’s Degree preferred
  • High School Diploma required
  • Minimum of two years of collections experience
  • Mortgage Servicing experience

 

 

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

  • Experience with Windows-based PCs
  • Proficient with Microsoft Office applications
  • Knowledge of Predictive Dialer phone systems
  • Knowledge of skip tracing techniques

 

 

 

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