Rushmore Loan Management Services

Customer Service Representative

US-TX-Dallas
Job ID
2017-2023
Category
Collections
Type
Regular Full-Time
FLSA Status
Non-Exempt

Overview

 

POSITION SUMMARY:

The Customer Service Representative is responsible for assisting customer’s with general inquiries, initial complaints and counseling borrowers on past due payments.

 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform welcome calls on newly acquired loans.
  • Handle inbound and outbound calls within the Predictive Dialer.
  • Counsel customers with delinquent mortgage payments through a process of telephone contact to bring the loan to a current status.
  • Document and update information in Fidelity MSP.
  • Maintain compliance with all FDCPA, ECOA, privacy and relevant state regulations.
  • Conduct light skip tracing to locate borrowers.
  • Assist borrowers with general inquires
  • Processing routine transactions promise to pay, internet assistance, ACH
  • Assist customers with general inquiries regarding: Insurance, Taxes and Escrow
  • Performs all other duties as assigned

Qualifications

ESSENTIAL KNOWLEDGE & SKILLS:

  • Excellent customer service phone skills
  • Excellent communication (oral and written) and interpersonal relationship skills
  • Ability to multi-task  
  • Demonstrate dependability
  • Ability to learn quickly

 

 

EDUCATION AND/OR EXPERIENCE:

  • Bachelor’s Degree preferred. High School diploma required.
  • 1+ years related experience
  • Mortgage Servicing experience a plus
  • Previous customer services a plus

 

 

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

  • Proficient with Microsoft Office applications

 

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