Rushmore Loan Management Services

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Collector

Collector

Job ID 
2017-1916
Job Locations 
US-TX-Dallas
Category 
Collections
Type 
Regular Full-Time
FLSA Status 
Non-Exempt

More information about this job

Overview

 

POSITION SUMMARY:

The Collector is responsible to control delinquency on outstanding mortgage loans and to provide in-depth counseling for delinquent borrowers

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform welcome calls on newly acquired loans.
  • Handle inbound and outbound calls within the Predictive Dialer.
  • Counsel customers with delinquent mortgage payments through a process of telephone contact to bring the loan to a current status.
  • Document and update information in Fidelity MSP.
  • Maintain compliance with all FDCPA, ECOA, privacy and relevant state regulations.
  • Conduct skip tracing to locate borrowers.
  • Counsel borrowers on loss mitigation opportunities.
  • All other duties as needed.

Qualifications

 

 

ESSENTIAL KNOWLEDGE & SKILLS:

  • Excellent customer service phone skills.
  • Excellent communication (oral and written) and interpersonal relationship skills.
  • Full knowledge of FDCPA. 

 

EDUCATION AND/OR EXPERIENCE:

 

  • Bachelor’s Degree preferred
  • Minimum of two years of collections experience
  • Mortgage Servicing experience

 

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

  • Experience with Windows-based PCs
  • Proficient with Microsoft Office applications
  • Knowledge of Predictive Dialer phone systems
  • Knowledge of skip tracing techniques

 

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