Rushmore Loan Management Services

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Originations Operations Support Associate

Originations Operations Support Associate

Job ID 
Job Locations 
Consumer Direct
Regular Full-Time
FLSA Status 

More information about this job



The Originations Operations Support Associate will research and respond to items related to first and second line of defense such as quality assurance, quality control & compliance. Will prepare files and responses to audit request, support the Change Management Manager and VP of Operations Support in the build out of the disclosure process, managing vendor relationships and contracts, and in implementing process changes and training.



  • Research and write clear and accurate responses during the quality control and compliance review process
  • Collaborate with the Quality Control and Compliance departments to ensure the implementation of new and revised policies and guidelines are incorporated in the quality control and compliance reviews and responses address accordingly.
  • Gather information by conducting interviews with management and subject matter experts
  • Research, write and prepare materials and responses for audits as requested
  • Archive all updates, revisions, and deletions for all responses for easy access
  • Establish a process for timely and compliant delivery of disclosures per all federal and state regulatory requirements.
  • Monitor that all regulatory deadlines for disclosures have been met
  • Provide input to the technology team in system changes required to meet all disclosure regulatory requirements.  
  • Execute, promote and support continuous improvement of the origination platform
  • Working with the origination team, integrate approved project changes into appropriate loan life cycle, systems, reporting and processes
  • Partner with Learning & Development team to assess and establish certification levels and competency testing
  • Perform other duties or projects as requested by manager



  • Demonstrate excellent communication skills, both written and oral
  • Communicate effectively with management, process owners, stakeholders, and other audiences
  • Possess excellent writing and editing skills
  • Detail-oriented, enjoys working with complex projects, and has excellent multi-tasking skills
  • Strong organizational skills with proven ability to independently prioritize activities
  • Strong work ethic and ability to work in a fast paced environment
  • Expert Microsoft Office Skills in Visio, Project, Word and Excel



  • Bachelor’s Degree required
  • Minimum 5 years policy/procedures or technical writing
  • Minimum 3 years financial services experience; mortgage experience a plus, but not required
  • Experience working with various authoring tools such as Adobe RoboHelp
  • Proven ability to develop strong working relationships and establish a high level of credibility across functional lines of business and organizational levels

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