Rushmore Loan Management Services

Manager, Origination - Operations Support

US-TX-Dallas
Job ID
2017-1900
Category
Consumer Direct
Type
Regular Full-Time
FLSA Status
Exempt

Overview

POSITION SUMMARY:

The Manager of Origination - Operations Support is responsible for working with business leaders to implement controls in accordance with CFPB and other regulatory, state and federal guidelines within required timeframes.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Centralized point of control interfacing with the business regarding changes to operational controls
  • Support, apply and implement various origination initiatives driving improvements across the organization in support of furthering the development of a high-functioning and efficient platform
  • Manage a team responsible for supporting all change management efforts
  • Ensure origination processes are compliant with CFPB and regulatory requirements
  • Execute, promote and support continuous improvement of the origination platform
  • Managing operational oversight of the Origination Change Management Committee meetings including monthly meeting preparation and leadership, tracking and reporting of all CMC items and approvals, ensure implementation and procedure documentation
  • Assist in root cause analysis for exceptions and recommend process changes.
  • Gather and assemble data for executive presentations
  • Working with the Origination team, Origination - Operations Support team, and other support departments integrate CMC approved changes into appropriate systems, reporting and processes, procedures and training.
  • Execute against the approved plans, reporting appropriately on status and effectiveness
  • Identify and work to remove barriers that slow or prevent solutions
  • Identify workflow processes which lead to inefficiencies in overall production processes
  • Work collaboratively with origination team members to identify mitigation strategies and take early action to resolve issues
  • Perform other duties or projects as requested

Qualifications

ESSENTIAL KNOWLEDGE & SKILLS: 

  • Excellent understanding of the organization’s goals and objectives
  • Strong leadership skills
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Ability to conduct and direct research into system issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • High level of self-motivation
  • Keen attention to detail
  • Proven analytical, evaluative and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Extensive experience working in a team-oriented, collaborative environment

 EDUCATION AND/OR EXPERIENCE: 

  • Bachelor’s Degree from an accredited college or university
  • Minimum 7 years mortgage origination experience

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

  • Advanced Microsoft Office Skills in Visio, Project, Word and Excel
  • Advanced working knowledge of Encompass

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