Rushmore Loan Management Services

Returning Candidate?

Originations Change Management Manager

Originations Change Management Manager

Job ID 
Job Locations 
Consumer Direct
Regular Full-Time
FLSA Status 

More information about this job



The Change Management Manager is responsible for working with business leaders to implement controls in accordance with CFPB and other regulatory, state and federal guidelines within required timeframes. The Change Management Manager will oversee, research and respond to items related to first and second line of defense such as quality assurance, quality control & compliance. Will prepare files and responses to audit request, manage QA Vendor relationships and contracts, and support the VP in the build out of the disclosure process and in implementing process changes and training.




  • Centralized point of control interfacing with the business regarding changes to operational controls
  • Support, apply and implement various company initiatives driving improvements across the organization in support of furthering the development of a high-functioning and efficient organization
  • Manage a team responsible for supporting all change management efforts
  • Ensure origination processes are compliant with CFPB and regulatory requirements
  • Execute, promote and support continuous improvement of the origination platform
  • Managing operational oversight of the Origination Change Management Committee meetings including monthly meeting preparation and leadership, tracking and reporting of all CMC items and approvals, ensure implementation and procedure documentation
  • Assist in root cause analysis for exceptions and recommend process changes.
  • Gather and assemble data for executive presentations  
  • Working with the origination team, origination operations support team, and other support departments integrate CMC approved changes into appropriate systems, reporting and processes, procedures and training.
  • Execute against the approved plans, reporting appropriately on status and effectiveness
  • Identify and work to remove barriers that slow or prevent solutions
  • Identify workflow processes which lead to inefficiencies in overall production processes
  • Work collaboratively with origination team members to identify mitigation strategies and take early action to resolve issues
  • All other duties as needed




  • Strong leadership skills, and high level of self-motivation
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Extensive experience working in a team-oriented, collaborative environment
  • Excellent understanding of the organization’s goals and objectives
  • Excellent interpersonal skills, written and oral communication skills
  • Ability to conduct and direct research into system issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Proven analytical, evaluative and problem-solving abilities
  • Expert Microsoft Office Skills in Visio, Project, Word and Excel





  • Bachelor’s Degree from an accredited college or university
  • Minimum 7 years financial services experience
  • Experience in mortgage originations a plus, but not required
  • Proven ability to develop strong working relationships and establish a high level of credibility across functional lines of business and organizational levels

Connect With Us!

Not ready to apply? Connect with us for general consideration.