Rushmore Loan Management Services

VP, Originations Operations Support

Job ID
Consumer Direct
Regular Full-Time
FLSA Status




The Vice President of Origination Operations Support is responsible for supporting Origination organization with functions such as Policies and Procedures, Disclosures, Work Sampling & Quality Assurance, Internal Audit, Risk and other testing & exams (SSAE16, USAP and other attestations), Assessment and Competency Testing.




  • Heavy interfacing with Compliance, Law, Internal Audit and regulatory entities such as the CFPB to ensure that Origination operations comply with regulations.
  • Lead a multi-function team.
  • Work with the Law, Risk and Compliance group and ensure that Origination operations align with Compliance Management Systems.
  • Serve as coordination and focal point for initiatives that pertain to the CFPB and other regulatory entities.
  • Maintain industry knowledge of regulatory requirements.
  • Establish a disclosure process / “desk” that will meet all regulatory required timelines
  • Drive a Change Management protocol and set-up of Business Controls.
  • Oversee the timely creation, maintenance and distribution of Policies and Procedures.
  • Develop a robust first line of defense Quality Assurance program. Ensure that appropriate work sampling is conducted; root causes for defects are understood and remediated.
  • Work with Internal Audit, Risk and Finance on various testing and audits, creation and maintenance of risk scorecards.
  • Manage functions under Origination - Operations Support and ensure production output goals and key performance indicators are met and department expenses are in line with budget.
  • Communicate and work effectively with Origination leaders, clients/investors/regulators/servicers/agencies; represent Rushmore with excellence.
  • Complete annual staff performance assessments, develop employee goals and revise or develop job descriptions as necessary.
  • Contribute to the design of competency test and certification programs for origination staff.
  • Assist the Senior Vice President, Origination – Operations Support in various initiatives.
  • Assist in the creation of monthly/quarterly Origination reports and department presentations to regulators, investors and executive management.
  • Ability to travel and manage a multi-site operation, offshore, nearshore and onshore.
  • All other duties as needed.




  • Must be highly disciplined, organized and detail-oriented
  • Ability to work in chaotic, fast moving environments with quick response times, keeping pace with the business, addressing time-sensitive client demands
  • Very strong work ethic; roll-up the sleeves attitude
  • Excellent written and oral communication skills; ability to clearly convey ideas
  • Project management skills
  • Strong command of word, excel and power point, ability to organize and synthesize information for presentation materials at executive level
  • Ability to interface and work well with all levels of management, peers and other department; must be collaborative.
  • Sound problem-solving, decision-making skills, critical thinking and innovation;
  • Strong bent towards process-improvement and quality
  • Ability to balance risk and return with utmost integrity; display good judgment; critical thinker
  • Comfortable with reports, numbers and analytics



  • Bachelor’s degree required
  • Mortgage industry training
  • Minimum fifteen (15) years in the mortgage industry with Origination knowledge
  • Understanding of compliance and regulations; exposure with regulators a big plus
  • Seven (7) plus years prior management or officer position
  • Systems/business analysis exposure a plus



  •  Proficient with PC software (Excel, Access, Word, etc.) in the creation of spreadsheets, databases and various word processing formats and document templates.


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