Rushmore Loan Management Services

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Loss Mitigation Support

Loss Mitigation Support

Job ID 
2017-1871
Job Locations 
US-CA-Irvine
US-TX-Dallas
Category 
Loss Mitigation
Type 
Regular Full-Time
FLSA Status 
Non-Exempt

More information about this job

Overview

POSITION SUMMARY:

Loss Mitigation Support position is an assist based position that will report directly to the Supervisor of the Loss Mitigation Department. Based upon varying needs throughout the year, the Support position will be heavily involved in many different aspects of the Loss Mitigation department.  

 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Manage and disposition incoming/outgoing mail via fax, email or physical address
  • Communicate and monitor the document handling process including the outsource vendor
  • Perform Quality Control monitoring for outsource vendor functions
  • Review and prepare Loss Mitigation Packages for processing
  • Images Documents
  • Handle incoming and outgoing calls to and from internal customers from other departments/business units.
  • Request BPOs/Appraisals as applicable
  • Request payoff /reinstatement figures as applicable.
  • Communicate detailed posting instructions to Cashiering Department as to how funds received should be applied to a loan.
  • Develop a good working knowledge of the various departments within Servicing Administration in order to provide support to internal employees and external customers.
  • Handle additional duties as they may be assigned within the scope of this department/job description.
  • Process Tasks in MSP
  • 1099 Audits
  • CBR Audits
  • Order Escrow Analysis, BPO, Credit Report and title as applicable
  • Other additional duties may be assigned.

 

Qualifications

ESSENTIAL KNOWLEDGE & SKILLS:

 

  • Encompass a good understanding of the loss mitigation departmental policies and procedures.
  • Excellent verbal communication skills and ability to work in a collaborative environment.
  • Experience in risk-weighting business processes.
  • Ability to work independently.

EDUCATION AND/OR EXPERIENCE:

  • High School Diploma required
  • One year Minimum of mortgage banking collections; previous Loss Mitigation experience preferred.

 

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

  • PC computer with Windows operating system, facsimile, photocopier, and MS Office Qualifications

 

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