Rushmore Loan Management Services

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VP, Property Preservation

VP, Property Preservation

Job ID 
2017-1791
Job Locations 
US-TX-Dallas
US-CA-Irvine
Category 
REO
Type 
Regular Full-Time
FLSA Status 
Exempt

More information about this job

Overview

 

POSITION SUMMARY:

The VP of Property Preservation is responsible for providing leadership, direction and coordination of all activities of the property preservation unit. 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Lead property preservation department, managing all activities in accordance with established work rules, goals & objectives. Act as property preservation subject matter expert.
  • Overseeing a team of Supervisors/Managers, establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.
  • Ensure the day-to-day tasks are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. Provide excellent customer service to clients and partner departments. Manage day-to-day internal and external relationships establishing and monitoring service delivery/productivity/quality standards
  • Oversee all activity related to inspections, maintenance and FHA conveyance requirements
  • Manage all property preservation vendors, ensure Service Level Agreements and Key Performance Indicators are met
  • Manage the department budget – ensure that invoices paid are accurate
  • Create quality control disciplines – audits, control reports to ensure quality of work and billing
  • Work with outsource and offshore vendors as needed
  • Achieve department goals, managing the department through established Key Performance Indicators. Ensure efficiency and effectiveness, timeliness and optimal production of inspections
  • Oversee the preparation of mortgage claims, filing, managing escalated activities that may result from the filing, and loss analysis preparation.
  • Provide leadership through experience in managing Post-Sale, Property Preservation, and Claims functions
  • Ensure all FHA Post-Foreclosure Sale Property Preservation requirements as well as ICC (In Conveyance Condition) certificate are completed, timely to ensure the company and/or clients does not incur financial loss.
  • Stay current with pending regulatory and state law changes that could impact processes.
  • Provides guidance to staff by establishing and/or enhancing procedures in compliance with all state, federal, Investor, Insurer, Agency, and Company guidelines.
  • Develop and execute key initiatives that are in-line with business objectives.
  • Develop and/or enhance, implement and manage accurate and timely functional reporting that drive production and minimizes risk exposure.
  • Collaborates with key stakeholders across the organization to drive quality improvement in Loan Servicing.
  • Proposing action plans based on the organization's direction, structure, and requirements.
  • Provide recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.
  • Prepares and presents updates to Senior Leaders, clients, rating agencies and other key stakeholders as needed.
  • Perform related duties as assigned by management

Qualifications

ESSENTIAL KNOWLEDGE & SKILLS:

 

  • Leadership Skills – self-starting leader with proven ability to see the vision and drive frequent and continual organizational change and improvement to accomplish world-class service and superior quality; proven ability to formulate and execute strategic and tactical organizational and operational plans to improve operational performance and support corporate goals.
  • Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.
  • Leadership Development Skills - proven ability to recruit, build/develop and lead teams comprised of a diverse group of scarce, skilled resources in a directly managed and/or matrix management environment.
  • Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance.
  • Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff.

 

EDUCATION AND/OR EXPERIENCE:

 

  • Minimum 10+ years of Leadership Experience
  • Minimum 10+ Years Mortgage Servicing Experience
  • Minimum 10+ Years Claims, Property Preservation, and Post-Sale Experience Preferred
  • Bachelor’s Degree required
  • High School Diploma required
  • GSE and Government Experience
  • Offshoring Experience

 

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

  • Proficient with Microsoft Office applications (Excel, Word, PowerPoint)
  • Familiar with LPS desktop, RESNET, RUSHMAR and MSP workstations.

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